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Job Overview

  • Work type:

    Part Time

  • Location:

    North Melbourne

  • Job type:

    Corporate Services

  • Date posted:

    AUS Eastern Daylight Time

  • Applications close:

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Client Relationship Manager (part-time)

Job description

About us

The Lost Dogs' Home (LDH) is proud to be Australia's largest animal shelter, helping thousands of lost and abandoned animals each year. We are a not-for-profit organisation that has been serving the community for over 100 years. We are dedicated to providing compassionate veterinary care to all animals who find their way to us.

The role

We have an exciting and unique opportunity for an Client Relationship Manager to join our Operations Team on a permanent part-time (0.6 FTE) basis. In this role you will play an important part in strengthening LDH’s relationship with external clients and service providers to deliver mutually beneficial outcomes. Our major clients include multiple local government partners, who we have a long standing relationship with. In addition, the role will drive business development outcomes for the Home by proactively seeking and responding to external funding opportunities such as tenders and proposals.

Your responsibilities will be:

  • In consultation with Director of Operations, negotiate with existing and future clients to ensure that commercial arrangements deliver positive financial, reputational, and business outcome for LDH.
  • Negotiate changes and amendments to third party service contracts as required..
  • Oversee the delivery of LDH’s service agreements with commercial stakeholders to ensure both parties meet their obligations.
  • Provide regular and ad-hoc reporting on key operational activities, financial status and risks associated with all commercial agreements.
  • Assist in the preparation of end of month statistical reporting and invoicing.  
  • Lead the funding application process to diversify and grow LDH’s operational income.
  • Develop and maintain template data of common questions in tenders and funding applications to drive efficiency of process.
  • Employ strong project management skills to coordinate the development of tender and funding submissions, ensuring all stakeholder contributions are accurate and meet deadlines.

The successful candidate will possess:

  • Demonstrated experience in a Customer/Client Relationship Manager role or similar (5+ years preferred)
  • Proven stakeholder relationship management with ability to build relationships and strategic partnerships in government and non-government sectors.
  • Demonstrated experience coordinating RFT/RFQ response and submission process, ideally for government funding opportunities.
  • Strong commercial acumen and problem-solving skills coupled with proven experience negotiating favourable terms in commercial contracts.
  • Exceptional interpersonal skills and ability to drive work outcomes with no line management authority.
  • Written and verbal communication skills, particularly in technical tender and proposal writing skills.
  • Highly competent in the use of office technology including all Microsoft Office applications.

What we can offer you

  • Unique work environment, supporting a great cause
  • A rewarding job opportunity to help change the lives of shelter animals
  • Access to our Employee Assistance Program and onsite counselling service
  • Discounts at our Vet Clinic Frank Samways
  • Friendly, passionate and support team who share a commitment to delivering exceptional animal welfare outcomes.

How to apply

If you are interested in this position, please apply ensuring you have included a copy of a current cover letter and resume via the link provided. If you have any questions regarding this role or would like to request a position description, please email

COVID-19 Mandatory Vaccination (General Workers) Order

LDH employees are considered to be ‘veterinary and pet/ animal care workers’ under the COVID-19 Mandatory Vaccination (General Workers) Order (Order) issued by Victoria’s Chief Health Officer. This means that LDH employees and must be vaccinated in accordance with the Order (subject to any applicable exemptions) and provide their employer with their vaccination information, as a condition of their employment at LDH. LDH will not be able to proceed with applicants who do not comply with the Order. All information provided to LDH in compliance with these directions will be treated as sensitive information and managed in accordance with the Privacy Act of 1988.

The successful applicant will be required to complete satisfactory background screening checks.

The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.

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