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Job Overview

  • Work type:

    Full Time

  • Location:

    North Melbourne

  • Job type:

    Shelter and Animal Attendant

  • Date posted:

    AUS Eastern Daylight Time

  • Applications close:

    AUS Eastern Standard Time

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Pathways Coordinator - 12 month contract

Job description

Pathways Coordinator – Full Time, 12 month parental leave backfill role

About us:

The Lost Dogs' Home (LDH) is proud to be Australia's largest animal shelter, helping thousands of lost and abandoned animals each year. We are a not-for-profit organisation that has been serving the community for over 100 years. We are dedicated to providing compassionate veterinary care to all animals who find their way to us.

About the role:

Each year The Lost Dogs’ Home relies on our wonderful network of foster carers provide a temporary, loving home for thousands of animals who are recovering from surgery, undergoing behaviour training, too young for adoption, or need some extra TLC outside of the busy shelter environment. The Lost Dogs’ Home also works in close partnership with multiple different rescue groups who help to rehome shelter animals who may not be suitable for adoption.

To support our Pathways program, we require a Pathways Coordinator, who will be responsible for coordinating and administrating The Lost Dogs’ Home foster and rescue program. The Pathways coordinator will assist in finding foster and rescue placements for our shelter animals. You will be working in a varied, fast-paced role, requiring you to have excellent communication and customer service skills.

Some of the main responsibilities of the role are:

  • Coordinating the movement of foster animals in and out of The Home, ensuring treatments, medical requirements and vet visits for foster animals are carried out
  • Working directly with shelter staff, the vet team and behaviour team to determine appropriate rehabilitation or maintenance for foster and rescue animals
  • Liaising with external veterinary/specialist clinics for quotes, medical advice and surgeries for shelter animals
  • Coordinate and attend rescue & foster collection appointments
  • Providing excellent customer service to foster carers and rescue organisations
  • Responding to foster enquiries by phone, email, Facebook and face-to-face
  • Recruiting foster carers and rescue groups
  • Assist with training and inducting new foster carers
  • Managing stock control and maintain the foster supply storage areas
  • General administration for the Pathways Program


About you:

Our ideal candidate will have a good understanding of animal welfare and veterinary services and can demonstrate strong customer services skills and emotional intelligence. We are looking for someone who has the following:

  • Certificate II in Animal Studies or equivalent (desirable)
  • Experience in animal welfare (desirable, but not essential)
  • Highly developed interpersonal and customer service skills
  • Excellent verbal and written communication skills
  • Emotional maturity and resilience
  • The ability to work cooperatively as a team and autonomously
  • Sound understanding and consideration of animal welfare ethics


What we can offer you

  • Unique and rewarding role, supporting a great cause
  • Compassionate, supportive, and friendly working environment
  • Fantastic career development and extensive opportunities to develop skills in animal welfare
  • Discounts at our vet clinic Frank Samways and priority access to our foster program!
  • Access to our Employee Assistance Program, including an onsite counselling service

If you are someone who has the attributes to be successful in this role, please click on the “Apply” button, ensuring you have attached your cover letter and current resume in Word or PDF format or alternatively email Carla on


Applications for this role will close Sunday 2 April at midnight.

The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position

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